cancel
Showing results for 
Search instead for 
Did you mean: 

Increase without notification on renewed contract

ronniepovey
Dabbler
Posts: 10
Thanks: 1
Registered: ‎09-06-2021

Increase without notification on renewed contract

I renewed my contract and was informed it would be £18.99 from May. However its £5 more and haven't been informed of any increase. Why is this? I'm very disappointed
The email confirmation states £18.99 for the first 18 months, then £23.19 after. However its £23.19 now!!!! Why???
Tags (2)
9 REPLIES 9
ronniepovey
Dabbler
Posts: 10
Thanks: 1
Registered: ‎09-06-2021

Re: Increase without notification on renewed contract

Could a staff member please help me as I'm overpaying and my contract is incorrect 🙄
jab1
Legend
Posts: 17,723
Thanks: 5,759
Fixes: 265
Registered: ‎24-02-2012

Re: Increase without notification on renewed contract

@ronniepovey Staff cover over weekends is close to no-existent, but have you checked the breakdown of charges (page 3 of your invoice,IIRC?)

John
ronniepovey
Dabbler
Posts: 10
Thanks: 1
Registered: ‎09-06-2021

Re: Increase without notification on renewed contract

Yes and there aren't any extra charges. It should be £18.99 per month as stated in the confirmation email. Surely this is a breach of contract?
jab1
Legend
Posts: 17,723
Thanks: 5,759
Fixes: 265
Registered: ‎24-02-2012

Re: Increase without notification on renewed contract

As you have stated your 'contract' price, I think it may be useful to post a screen shot of your charges breakdown, and I'll see if I can spot the (presumed) error.

John
ronniepovey
Dabbler
Posts: 10
Thanks: 1
Registered: ‎09-06-2021

Re: Increase without notification on renewed contract

Thanks John. Here is the info

Screenshot_20220618-184458_Samsung Notes.jpgScreenshot_20220618-184248_Samsung Internet.jpgron plus net.jpgron plus net2.jpg

jab1
Legend
Posts: 17,723
Thanks: 5,759
Fixes: 265
Registered: ‎24-02-2012

Re: Increase without notification on renewed contract

@ronniepovey Thanks for that - something certainly looks wrong, but you have posted page 1 of the invoice, ideally there should be one that looks like this:

Your charges broken down
Qty Description
From
To
Gross
1 Balance brought forward 1 Evenings & Weekends Included 09/04/21 08/05/21 £0.00
1 Caller Display 09/04/21 08/05/21 £0.00
1 Voicemail 09/04/21 08/05/21 £0.00
1 Unlimited Broadband 09/04/21 08/05/21 £10.99
1 Promotional Discount 09/04/21 08/05/21 -£7.99
1 Plusnet Call Protect 09/04/21 08/05/21 £0.00
1 Line Rental 09/04/21 08/05/21 £19.99
Total £12.08

Sorry, this should have been a screen shot, but was just copied and pasted from an old invoice in my documents as I'm no longer a PN customer, but it gives you an idea of what I'm looking for?

John
ronniepovey
Dabbler
Posts: 10
Thanks: 1
Registered: ‎09-06-2021

Re: Increase without notification on renewed contract

Screenshot_20220618-232936_kindlephoto-4629330.png

jab1
Legend
Posts: 17,723
Thanks: 5,759
Fixes: 265
Registered: ‎24-02-2012

Re: Increase without notification on renewed contract

Thanks for that, @ronniepovey . Unfortunately, it doesn't help - wish it did.😞 I hope @adam945 is on today - he may be able to access more detail on your account and provide an answer, but there is certainly a discrepancy between your contract offer and your invoice.

John
ronniepovey
Dabbler
Posts: 10
Thanks: 1
Registered: ‎09-06-2021

Re: Increase without notification on renewed contract

Thanks for looking John. I appreciate your help. 👍