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Increase in Monthly charges

rubble3
Grafter
Posts: 33
Thanks: 4
Registered: ‎14-08-2015

Increase in Monthly charges

I have just had notification of my monthly bill via email. the amount of the bill has increased by £7.67. It would seem that the discount I have enjoyed so far has reduced from £13.99 to £6.32.

 

On checking my contract details I can see that my contract runs until January 2022 and the contract states ' Line Rental' - £19.99, 'Unlimited Fibre extra' - £7.00 (after contract ends £22.28).

 

Can I ask why my contracted discounted has reduced please?

 

Thanks

3 REPLIES 3
Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 25,198
Thanks: 9,158
Fixes: 1,474
Registered: ‎21-04-2017

Re: Increase in Monthly charges

Thanks for your post @rubble3 

I'm sorry to see your latest bill's wrong. I've prodded the billing system by extending your discounts for the correct length of time and I've added a credit to cover the overcharge, which will go towards your next bill.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
rubble3
Grafter
Posts: 33
Thanks: 4
Registered: ‎14-08-2015

Re: Increase in Monthly charges

Thanks for your help.

Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 25,198
Thanks: 9,158
Fixes: 1,474
Registered: ‎21-04-2017

Re: Increase in Monthly charges

No problem @rubble3

Let us know if there are further issues or anything else you'd need help with

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team