Increase in Monthly charges

[#1]

I have just had notification of my monthly bill via email. the amount of the bill has increased by £7.67. It would seem that the discount I have enjoyed so far has reduced from £13.99 to £6.32.

On checking my contract details I can see that my contract runs until January 2022 and the contract states ' Line Rental' - £19.99, 'Unlimited Fibre extra' - £7.00 (after contract ends £22.28).

Can I ask why my contracted discounted has reduced please?

Thanks

[#2]

Thanks for your post @rubble3 

I'm sorry to see your latest bill's wrong. I've prodded the billing system by extending your discounts for the correct length of time and I've added a credit to cover the overcharge, which will go towards your next bill.

[#3]

Thanks for your help.

[#4]

No problem @rubble3

Let us know if there are further issues or anything else you'd need help with