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Increase in Bill

abbeabz
Newbie
Posts: 4
Registered: 20-05-2016

Increase in Bill

Hello, when I initially joined Plusnet, I went through your offer for 18 months at line rental only. I only joined in May 2016 and I've had a notice of payment for £23.75. Has the line rental charges gone up? Thanks

2 REPLIES
SpendLessTime
Aspiring Hero
Posts: 2,376
Thanks: 585
Fixes: 53
Registered: 21-09-2009

Re: Increase in Bill

@abbeabz

You can view your bill at https://www.plus.net/my.html?action=view_transactions&s=0 (login required) and see exactly what you are being charged.

MattyC
Champion
Posts: 3,192
Thanks: 161
Fixes: 46
Registered: 10-04-2014

Re: Increase in Bill

Hi @abbeabz,

 

I can see that we had to place a bar on your line for billing related reasons in the previous month. As a result, a call barring charge of £5.76 has been added to your bill. This isn't a consistent monthly charge, so your bill should be the original price in the next billing month.

Hope this clarifies things.

 

Matty

ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet