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Increase in Bill between March And April

Troy123
Newbie
Posts: 1
Registered: ‎22-04-2022

Increase in Bill between March And April

I noticed an increase in Bill between March and April of approximately £6. I also noted that included in the April bill breakdown there is an item identified as "Promotional Discount" but it has no negative sign attached and has been added to the total even though it is identified as a discount. Anybody know why?Huh

5 REPLIES 5
jab1
Legend
Posts: 16,643
Thanks: 5,244
Fixes: 246
Registered: ‎24-02-2012

Re: Increase in Bill between March And April

79Artyblue1
Dabbler
Posts: 17
Thanks: 1
Registered: ‎09-05-2016

Re: Increase in Bill between March And April

I think its time to shop around just waiting for my contract to end and then lm off. Plusnet does not respect long serving customers 

Townman
Superuser
Superuser
Posts: 22,746
Thanks: 9,461
Fixes: 151
Registered: ‎22-08-2007

Re: Increase in Bill between March And April

Nor does any other ISP - they are nearly all increasing their prices by the same amount.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

pjmarsh
Superuser
Superuser
Posts: 4,027
Thanks: 1,571
Fixes: 20
Registered: ‎06-04-2007

Re: Increase in Bill between March And April

I can think of 2 ISPs that don't increase their prices regularly, both of which are significantly more expensive to start with.  One of them had a "no increase guarantee", which they've recently suspended, most likely because they are finding it not workable in the long term.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

Townman
Superuser
Superuser
Posts: 22,746
Thanks: 9,461
Fixes: 151
Registered: ‎22-08-2007

Re: Increase in Bill between March And April

I was careful to say “nearly”!! Wink

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.