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Incorrectly charged for line rental

FIXED
Emmam1
Interested
Posts: 1
Registered: ‎12-07-2021

Incorrectly charged for line rental

Hi, 

I renewed for 18 months unlimited fibre recently but my July bill is showing a £21.22 line rental charge despite having paid for 12 months line rental saver in February.

I appreciate that LRS is no longer available but I am expecting the payment already made to be honoured on the renewed contract?

 

Thanks.

1 REPLY 1
Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 25,322
Thanks: 9,214
Fixes: 1,478
Registered: ‎21-04-2017

Re: Incorrectly charged for line rental

Fix

Thanks for your post @Emmam1 and welcome to our Community Forums.

I'm really sorry to see we've charged you line rental when you had paid line rental saver to us.

I've fixed the problem now so you shouldn't be charged line rental for the remainder of the duration you've paid it. I've also refunded the overcharge to your bank account you should receive before or shortly after we take your payment.

Let us know if there are further issues or anything else you'd need help with.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team