Incorrectly charged for line rental

[#1]

Hi, 

I renewed for 18 months unlimited fibre recently but my July bill is showing a £21.22 line rental charge despite having paid for 12 months line rental saver in February.

I appreciate that LRS is no longer available but I am expecting the payment already made to be honoured on the renewed contract?

Thanks.

[#2 · Accepted solution]

Thanks for your post @Emmam1 and welcome to our Community Forums.

I'm really sorry to see we've charged you line rental when you had paid line rental saver to us.

I've fixed the problem now so you shouldn't be charged line rental for the remainder of the duration you've paid it. I've also refunded the overcharge to your bank account you should receive before or shortly after we take your payment.

Let us know if there are further issues or anything else you'd need help with.