Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
Incorrect usage
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Account/Billing
- :
- Incorrect usage
Incorrect usage
28-07-2014 5:08 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I'm on day 25 of my current billing period, and my usage shows that there are 12 days when I apparently haven't used anything at all. This is definitely wrong - I've used it every day!
Whilst I don't mind it registering low or zero, there is clearly something wrong, so I'm slightly concerned that it might suddenly go the other way! I would appreciate it therefore if one of those nice people at PN could look into it.
Whilst I don't mind it registering low or zero, there is clearly something wrong, so I'm slightly concerned that it might suddenly go the other way! I would appreciate it therefore if one of those nice people at PN could look into it.
Message 1 of 5
(835 Views)
4 REPLIES 4
Re: Incorrect usage
29-07-2014 10:57 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
No it won't. There was a post by Chris saying that they had a problem and so any days where it showed 0kb were not recorded and wouldn't be changed even for those on limited usage allowances.
Message 2 of 5
(420 Views)
Re: Incorrect usage
29-07-2014 11:24 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi Scribe,
Really sorry to hear you've been affected by the usage problem. We are working on fixing this and I've added your account to the Problem. As petecov44 has pointed out - you won't be charged for any of the actual usage on the days that are showing 0KB.
Really sorry to hear you've been affected by the usage problem. We are working on fixing this and I've added your account to the Problem. As petecov44 has pointed out - you won't be charged for any of the actual usage on the days that are showing 0KB.
Message 3 of 5
(420 Views)
Re: Incorrect usage
29-07-2014 12:26 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Petecov44 and Linn K.
OK thanks for the replies and letting me know that it's work in progress.
OK thanks for the replies and letting me know that it's work in progress.
Message 4 of 5
(420 Views)
Re: Incorrect usage
29-07-2014 12:34 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
You are welcome and I appreciate it is a concern for people who are limited usage packages.
Message 5 of 5
(420 Views)
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page