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Incorrect usage limit emails from Plusnet

itsj
Dabbler
Posts: 18
Thanks: 1
Registered: ‎17-04-2016

Incorrect usage limit emails from Plusnet

My BB only package gives me 10GB per month.  2 days into this month Pnet emailed me to say I was up to my limit.  I had in fact used hardly anything and this was confirmed by the usage page.  Now, 2 days before the end of the period, they have emailed me to say I have  used up my allowance.  I haven't - the usage STATS show me on 8GB.  What is going on ?

1 REPLY 1
Satss
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 438
Fixes: 37
Registered: ‎06-08-2018

Re: Incorrect usage limit emails from Plusnet

Hi @itsj I am sorry to hear this. I have looked into this for you and have updated you via a ticket on your account here

If you have any further questions please get back in touch with us.

 

Kind Regards,