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Incorrect subscription amount taken this month

Posts: 1
Registered: ‎07-04-2020

Incorrect subscription amount taken this month

I renewed my fixed price contract with effect from 27/1/2020 for 18 months (£23.99, as confirmed by email) but have been charged a higher amount (£35.98) for the latest payment just taken.  Unable to contact Customer Services by phone to have this rectified - can anyone help please?

Posts: 204
Thanks: 11
Fixes: 11
Registered: ‎23-12-2019

Re: Incorrect subscription amount taken this month

Hi @src


Thank you for your query.


I am sorry to hear that you have been charged incorrectly. Please be assured that I have now issued a refund which you should receive in 5 working days.

Having reviewed your account, it appears that the account was effected by a system error which has prevented the discount from being applied automatically. I have now taken steps to ensure that the  discount is applied manually, each month in time for your invoice.


Please do let us know if you have any further questions!

If this post resolved your issue please click the 'This fixed my problem' button
 Katie C
 Plusnet Help Team