Incorrect subscription amount taken this month

[#1]

I renewed my fixed price contract with effect from 27/1/2020 for 18 months (£23.99, as confirmed by email) but have been charged a higher amount (£35.98) for the latest payment just taken.  Unable to contact Customer Services by phone to have this rectified - can anyone help please?

[#2]

Hi @src

Thank you for your query.

I am sorry to hear that you have been charged incorrectly. Please be assured that I have now issued a refund which you should receive in 5 working days.

Having reviewed your account, it appears that the account was effected by a system error which has prevented the discount from being applied automatically. I have now taken steps to ensure that the  discount is applied manually, each month in time for your invoice.

Please do let us know if you have any further questions!