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Incorrect start date on contract renewal

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Newbie
Posts: 1
Registered: ‎14-05-2020

Incorrect start date on contract renewal

Hi, Plusnet support,

I negotiated a contract renewal to start from the end of my current contract, however, the new contract has already started. I have called on 2 previous occasions to get this rectified (first time was advised the new contract was going to be cancelled, the second time I was informed the date will be changed) and the issue was escalated to the relevant team.

 

Could you please advise as to the next steps.

 

Thanks