Incorrect rates on bill
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Incorrect rates on bill
14-04-2020 9:41 AM
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2 questions..
1....I have speech difficulties. How do I communicate with you?
2...Email question 199635672 confirms 18 month contract £5.01 unlimited fibre, line rental £19.99 call plan £0...total £25
Invoiced £30.99 Why??????
Unless resolved in next 3 days I will cancel DD and pay £25 by cheque
Where would I send a cheque?
Thank you
Re: Incorrect rates on bill
14-04-2020 10:02 AM
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Moderators Note
This topic has been moved from Community Feedback to My Account / Billing
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If it fixed it click 'This fixed my problem'
Re: Incorrect rates on bill
14-04-2020 2:06 PM
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Hi @francefold1
I am sorry to hear that. I have answered your questions HERE
You should receive your refund shortly and I hope that you won't have any more problems.
Please accept apologies for this inconvenience.
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