cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Incorrect rates on bill

francefold1
Newbie
Posts: 1
Registered: ‎13-04-2020

Incorrect rates on bill

‎14-04-2020 9:41 AM

2 questions..

1....I have speech difficulties. How do I communicate with you?

2...Email question 199635672 confirms 18 month contract £5.01 unlimited fibre, line rental £19.99 call plan £0...total £25

Invoiced £30.99 Why??????

Unless resolved in next 3 days I will cancel DD and pay £25 by cheque

Where would I send a cheque?

Thank you

Message 1 of 3
(538 Views)
0 Thanks
2 REPLIES 2
dvorak
Moderator
Moderator
Posts: 29,498
Thanks: 6,627
Fixes: 1,483
Registered: ‎11-01-2008

Re: Incorrect rates on bill

‎14-04-2020 10:02 AM


Moderators Note


This topic has been moved from Community Feedback to My Account / Billing

Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Message 2 of 3
(525 Views)
Tibzor
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 282
Fixes: 25
Registered: ‎08-04-2020

Re: Incorrect rates on bill

‎14-04-2020 2:06 PM

Hi @francefold1

 

I am sorry to hear that. I have answered your questions HERE 

You should receive your refund shortly and I hope that you won't have any more problems.

 

Please accept apologies for this inconvenience.

Message 3 of 3
(494 Views)