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Incorrect price on first payment of renewed contract

FIXED
Wildroverandy
Aspiring Pro
Posts: 114
Thanks: 51
Registered: ‎26-11-2016

Incorrect price on first payment of renewed contract

Hi Guys,

I decided to renew my contract, using my 'Offers and Upgrades page settings.

The offer was for £23.00 for 24 months (plus the annual CPI increase). Already my next bill (the first one for the renewed contract) is showing as £23.19, which is the Line rental price for month 25.

I rechecked the wording on my contract, and it is for £23.00 on all payments, and there wasn't anything different set for the first payment.

Could you have a look into this please.

Cheers

Andy.

Andy
2 REPLIES 2
csmith94
Plusnet Help Team
Plusnet Help Team
Posts: 333
Thanks: 128
Fixes: 25
Registered: ‎01-12-2020

Re: Incorrect price on first payment of renewed contract

Fix

Hi @Wildroverandy !

 

Thanks for reaching out over the forums, hope you're keeping well Smiley 

 

I'm really sorry you've been charged more than agreed on your latest bill, I've sent across an email to let you know what I've done to get this resolved for you. You can also view the same on your member centre here

 

Give me a shout if there's anything you need!

 Curtis Smith
 Plusnet Help Team
Wildroverandy
Aspiring Pro
Posts: 114
Thanks: 51
Registered: ‎26-11-2016

Re: Incorrect price on first payment of renewed contract

Hi Curtis,

All I can say is wow, that's perfect. This is one of the reasons I stick with Plusnet, regardless of any other comments and complaints, when it comes down to it, you are all so good at sorting any real issues.

I know this wasn't a lot in question, but it all adds up, and would have compounded a little more as the annual CPI increases were applied, so I am very grateful for the rapid response to this issue.

Best regards, and thank you.

 

Andy