Incorrect price on first payment of renewed contract

[#1]

Hi Guys,

I decided to renew my contract, using my 'Offers and Upgrades page settings.

The offer was for £23.00 for 24 months (plus the annual CPI increase). Already my next bill (the first one for the renewed contract) is showing as £23.19, which is the Line rental price for month 25.

I rechecked the wording on my contract, and it is for £23.00 on all payments, and there wasn't anything different set for the first payment.

Could you have a look into this please.

Cheers

Andy.

[#2 · Accepted solution]

Hi @Wildroverandy !

Thanks for reaching out over the forums, hope you're keeping well  

I'm really sorry you've been charged more than agreed on your latest bill, I've sent across an email to let you know what I've done to get this resolved for you. You can also view the same on your member centre here. 

Give me a shout if there's anything you need!

[#3]

Hi Curtis,

All I can say is wow, that's perfect. This is one of the reasons I stick with Plusnet, regardless of any other comments and complaints, when it comes down to it, you are all so good at sorting any real issues.

I know this wasn't a lot in question, but it all adds up, and would have compounded a little more as the annual CPI increases were applied, so I am very grateful for the rapid response to this issue.

Best regards, and thank you.