Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
Incorrect final bill
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Account/Billing
- :
- Incorrect final bill
Incorrect final bill
29-07-2015 10:44 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Like a few others on here I have been hit with the incorrect £92.40 final bill, after following the correct procedure in cancelling within 30 days of the "you can leave without being charged due to the price rises email" (in fact it was within about an hour). The ticket I have querying this has not been answered since last Thursday, 2 emails have not been replied to, the online chat said I have to ring the 0800 number, the person answering the 0800 number said I HAVE to talk to cancellations (for reasons unknown as I have already cancelled, got the final bill, and this is a billing issue), and then I was put on hold for 11 minutes so I hung up. Can someone please sort out my final bill ??????
Thanks
John
Thanks
John
Message 1 of 3
(566 Views)
2 REPLIES 2
Re: Incorrect final bill
29-07-2015 11:05 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Sorry for any concern, these fees should be removed before they become payable when you move away. I've just removed them now anyway to make sure it's sorted.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
Message 2 of 3
(281 Views)
Re: Incorrect final bill
29-07-2015 11:15 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Great; thanks for your help Chris.
Message 3 of 3
(281 Views)
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Account/Billing
- :
- Incorrect final bill