Incorrect early termination charges
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- Re: Incorrect early termination charges
Incorrect early termination charges
23-10-2018 5:28 PM
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I've rejuvenated an old ticket 183622091 as Ive got an email detailing early termination charges, that you agreed to waive, for leaving early.
Last time I used a ticket in this way I had to raise it on the forum to get a response from anyone so here I am again.
Thanks
Acne
Re: Incorrect early termination charges
23-10-2018 9:21 PM
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Re: Incorrect early termination charges
24-10-2018 10:25 PM
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I've now provided the requested information
Acne
Re: Incorrect early termination charges
25-10-2018 11:16 AM
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Re: Incorrect early termination charges
17-11-2018 12:15 PM
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My original question in
#183622091
has not been resolved as I've nothing more from yourselves or the accounts department.
The account is now closed and to ensure that my final bill is correct please could someone look into this and advise me.
As your system decides to close questions when you dont answer or resolve them within 14 days I suggest you will now perhaps have to raise another question for me.
Acnescar
Re: Incorrect early termination charges
18-11-2018 5:58 PM
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Hello @acnescar
I am sorry to hear your query has not been resolved yet.
I have looked into your account and responded to your query via a ticket. You can view this by Clicking Here
Should you require any further assistance, please do get back in touch with us.
Best wishes.
Re: Incorrect early termination charges
04-12-2018 3:56 PM
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Yup bills come through with early termination fees on it!
Please could you confirm that you actually owe me money and I'll cancel the direct debit.
Thanks
Acne
Re: Incorrect early termination charges
05-12-2018 12:22 PM
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Re: Incorrect early termination charges
05-12-2018 12:39 PM
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Wow - from what I can see 2 notes have been added that contradict each other and the last one makes no sense as it tells me incorrectly that there are no early termination fees on the bill but seemingly I can cancel the DD and I'll get a refund.
I'm confused - maybe someone else would like to take a look?
Re: Incorrect early termination charges
05-12-2018 12:48 PM
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Apologies Nigel, I have cleared up my response for you there.
Re: Incorrect early termination charges
05-12-2018 12:54 PM
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thanks will cancel DD
could you put a hold on the question until I get a refund please so I can still access it and update it.
Thanks
acne
Re: Incorrect early termination charges
07-12-2018 7:21 PM
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Hi @acnescar I've passed that over to our billing team to get the refund issued for you. I hope this helps.
Re: Incorrect early termination charges
07-02-2019 10:02 PM
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So 2 months since this was handed to the billing team and I still haven't heard from anyone or received a cheque or credit to my bank account.
Would you be satisfied if anyone who owed you money did nothing about it for 2 months????
Please could someone actually action this
Regards
Acne
Re: Incorrect early termination charges
08-02-2019 10:49 AM
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Hello @ acnescar,
I am sorry to hear this and thank you for bringing it to our attention. I have chased this up with our billing team and responded via ticket on your account here. This is due to my reply containing account sensitive information.
Please get back to us when you have reviewed this.
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