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Incorrect contract price

FIXED
Boeing757
Newbie
Posts: 4
Thanks: 2
Registered: ‎22-12-2015

Incorrect contract price

Renewed my contract and have email confirmation confirming £26.99/month.

On checking online account shows £30.33/month and have today been billed £30.77

Called last week and was told that this would be corrected.

Disappointed that it hasn’t.

Can this be investigated and corrected please 

Thank you

 

 

 

 

 

 

4 REPLIES 4
daves1
Newbie
Posts: 4
Thanks: 1
Registered: ‎16-09-2018

Re: Incorrect contract price

Mines the same, previous price £24.99 new contract price £26.99, £28.59 taken on the 12th and account showing £30.33 for next payment.

MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,906
Thanks: 1,520
Fixes: 479
Registered: ‎01-01-2012

Re: Incorrect contract price

Fix

Hi @Boeing757 and @daves1 

I've created tickets on your accounts regarding this

If there's anything else I can help with let me know 

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
Boeing757
Newbie
Posts: 4
Thanks: 2
Registered: ‎22-12-2015

Re: Incorrect contract price

Thank you Matthew

Can see my contract price is corrected and that a refund is due.

Regards

Ross

 

 

daves1
Newbie
Posts: 4
Thanks: 1
Registered: ‎16-09-2018

Re: Incorrect contract price

Yes thanks Matthew, my account has been corrected as well. Well done Plusnet.