cancel
Showing results for 
Search instead for 
Did you mean: 

Incorrect charges ?

Roostie
Grafter
Posts: 33
Thanks: 3
Registered: 18-08-2014

Incorrect charges ?

On your site you list Unlimited Fibre Broadband at £14.99 and Unlimited Fibre Extra at £19.99 per month.
I'm on Unlimited Fibre but you bill me £19.99 per month and have done so for quite a while.
I want a faster service so was looking to upgrade but noticed that the upgrade is the same price that I am currently paying anyway.
Can you explain please?
2 REPLIES
Community Veteran
Posts: 38,460
Thanks: 1,027
Fixes: 62
Registered: 15-06-2007

Re: Incorrect charges ?

It is possible - just - that you are on the old product http://www.plus.net/support/broadband/products/archive/plusnet_unlimited_fibre_2013_archive.shtml which was withdrawn in June 2014 but that is also up to 80Mb/s
Plusnet Help Team
Plusnet Help Team
Posts: 5,334
Thanks: 486
Fixes: 181
Registered: 01-01-2012

Re: Incorrect charges ?

As Oldjim has correctly guessed your on the older version.
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team