Incorrect cancellation charges shown on account ?

[#1]

Quote from: MisterW

ETC can NEVER be more than the remaining contractual payments

If you paid LRS then you loose all of your remaining paid period (effectively the same as paying the 'full' LRS monthly equivalent for the remainder of the term) thus leaving just the broadband termination which, in this case, should probaby not exceed £2.50/month if you're on that particular deal (you're already loosing £12.99/month equivalent by not completing your LRS so Plusnet are already 'up' on that deal).  If not on LRS then it's only the fact that Plusnet say the £18.45/month you pay is split as £2.50 BB + £15.95 LR, they could equally say they're £8.22 BB + £10.23 LR and that wouldn't make any difference to what you pay and the termination charges would no longer exceed the cost of either product (they'd each be just over 52% of remaining contract payments).
Since the current offers include cashback, would you have to deduct that payment (if received) from any ETC before you could claim it to break the rules?
Good, honest contractual confusion from Yorkshire. 

[#2]

There is plenty of opaque mud in Yorkshire

[#3]

The discount shown on my invoices don't indicate whether it's against the broadband or phone - should I assume it's against the BB?
I have an email dated 10/10/13 referring to a ticket which I thought may hold more information but no ticket can be found when setting a relevant date range.

[#4]

Quote from: Chris

The strange cancellation fees shown on matl's account have been raised as an internal problem for investigation. The other points on this thread aren't something I'll be able to answer without getting some advice from those who set and handle the fees, I'm just about to get in touch and see if they can explain these questions.

It all seems to have gone quiet, any response from those who set and handle the fees Chris ?

[#5]

Generally the fees are correct,we've got an internal problem open to look into any erroneous or incorrect charges that show.

[#6]

Chris, does that cover the ones where it is greater than the amount of the (usually monthly) contractual retail
payments remaining due at the date of termination ?

[#7]

Quote from: matl

Alex Thanks for this. However I'm now more confused. £62.70 works out at £5.225 per month for 12 months, £5.70 per month for 11 months or £6.27 per month for 10 months. I can't see how this ties up with any of the numbers in the price guide. If I understand the situation correctly if I cancelled (which I'm not planning to do) I would be charged: Broadband : £4.30 per month for each remaining month of the 12 month term. Phone : £0.00 (although I would not get a refund for the unused period of the prepayment) Evening and weekend calls : Caller Display : A further £30.00 would be charged if broadband was treminated in the first 12 month, but not on migration to another provider or on cancellation outside of the 12 month minimum contract. Please could you confirm my understanding and fiil in the missing items?

A bit more information. My monthly billing date has now passed and the amount showing has gone down to £57.00. Consequently it appears that the charge was £5.70 per month for 11 months and is now £5.70 per month for 10 months, I still don't understand where £5.70 per month comes from or why the charge remains set at 10 months and not 9 (I've now had 3 monthly bills).