I have recently moved house and moved my Plusnet package to my new property. Unfortunately I have had no end of problems with this including a significantly delayed transfer, poor wifi and now I have been incorrectly billed.
When I discussed and agreed to transfer my package the following was agreed:
Thanks for your post @rosewood21 and welcome to our Community Forums.
I'm really sorry to see the mess we've made of your bill and the problems you've had getting broadband at your new address. I've looked into this for you and I've added a reply onto a support ticket you can view by logging into your account and going Here which I hope helps.
If this post resolved your issue please click the 'This fixed my problem' button. From 31st October 2022, I'll no longer have a regular presence here as I'm moving on to a new role within Plusnet.