Showing results for 
Search instead for 
Did you mean: 

Incorrect billing

Posts: 1
Registered: ‎02-09-2019

Incorrect billing

My internet connection was disconnected in error last November and I was re-connected and put on a new plan which included Unlimited Fibre Extra and Unlimited UK and Mobile calls and a monthly discount of £15, for the duration of the new 18 month contract. In May I received a bill for £176.54 which I thought was quite excessive for a month! I queried this with the helpdesk and they said it had been resolved. However you started taking payments again in August and the £15 discount has dropped off which means I am being heavily overcharged. How do I get this corrected?

Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,873
Fixes: 79
Registered: ‎06-08-2018

Re: Incorrect billing

Hey @Bill618,


Thanks for getting in touch with us.

I'm really sorry to read about your recent experience with the billing on your account and I apologise for the frustration caused.

I've checked over your account and have provided a further response over a support ticket here.