Incorrect billing

[#1]

Hi Plusnet,

I have just checked my latest bill and it isn’t the correct amount. The correct amount has been confirmed via the messaging wizard in Service Notice #386226710, Thursday 27th September 2018.

Please can this bill and all future bills be amended (this is the 2nd incorrect bill I believe) to reflect the amount I’m supposed to be paying?

Thanks

[#2]

Hi @jrwlevis,

I'm sorry this has happened and apologies for the ongoing issues with your bills. I have created a ticket you can look over here.

Please let us know if there is anything else we can help you out with.

[#3]

Hi Mads, Plusnet,

It’s another month and another incorrect bill I’m afraid. Please can you refer to the Support Team question 180523578 dated 2018-08-07 14:28. This specified the amount agreed when I moved the broadband service to my new address. 

Please can you confirm this can be/will be rectified?

Thanks,

John Levis

[#4]

Hi @jrwlevis,

My deepest apologies that this issue appears to have reoccurred. I have reviewed your account today and raised a new ticket regarding this issue, which can be viewed here.

[#5]

Thanks @TheMightyAJ, for your attention and ticket. I hope this sticks for future bills. I shall await to see what I get charged/refunded before I confirm the fix. 

Thanks.