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Incorrect billing

Posts: 1
Registered: ‎15-07-2020

Incorrect billing



I recently renewed with Plusnet, on a Line only £19.99 deal for broadband (broadband at £0). However, my July bill came through with both the line rental at £19.99 and Unlimited Broadband for a total of £46.01 (there was a bill adjustment for a few days as we moved house). I think there are two issues:

1) I have been overcharged for July, and would like to know how I will be refunded/receive bill credit

2) Moving forward, Unlimited Broadband should be removed from my account (or set at £0, per the agreement). For a total monthly cost of £19.99.


Can anyone advise that this will be done? I called yesterday and someone said they were changing my products, but it seems that led to me agreeing to a new 18 month contract starting in August. When I call I get passed between teams and nobody seems in control.



Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,873
Fixes: 79
Registered: ‎06-08-2018

Re: Incorrect billing

Hello @EduMineriro, 

Thanks for reaching out to us here. 

I can see you got in touch with us over the phone and the issue is resolved from what I can see.


Please do let us know if you need further assistance.