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Incorrect billing since September 2019

ozimsdz
Dabbler
Posts: 23
Thanks: 1
Registered: ‎20-12-2017

Incorrect billing since September 2019

Hi

I've moved house beginning of September and choose to switch my broadband to new house. The BB works fine however I'm billing incorrectly every month, there is no charges for BB just adding discount which means my account is constantly in credit. I chatted several times with your support with no results. Can anyone look into this matter? 

 

Regards

Jakub

3 REPLIES 3
MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,140
Thanks: 995
Fixes: 403
Registered: ‎01-01-2012

Re: Incorrect billing since September 2019

Thanks for your post @ozimsdz

I'm sorry to hear that this has happened.

Unfortunately, I'm not aware of a fix for this yet but we've passed this to our billing team so that they can look into this for you.

Apologies for any inconvenience caused

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
ozimsdz
Dabbler
Posts: 23
Thanks: 1
Registered: ‎20-12-2017

Re: Incorrect billing since September 2019

Hi

Any idea when my issue will be fixed and I could normally start paying my bills correctly?

Mads
Plusnet Help Team
Plusnet Help Team
Posts: 1,870
Thanks: 204
Fixes: 79
Registered: ‎06-08-2018

Re: Incorrect billing since September 2019

Hey @ozimsdz,

Thanks for getting back in touch with us.

 

I've provided an update to your ongoing query here, a copy of the ticket will have been sent to the email address registered with us as well.

 

Thanks.

If this post resolved your issue please click the 'This fixed my problem' button
 Maddy S
 Plusnet Help Team