Incorrect billing since September 2019

[#1]

Hi

I've moved house beginning of September and choose to switch my broadband to new house. The BB works fine however I'm billing incorrectly every month, there is no charges for BB just adding discount which means my account is constantly in credit. I chatted several times with your support with no results. Can anyone look into this matter? 

Regards

Jakub

[#2]

Thanks for your post @ozimsdz

I'm sorry to hear that this has happened.

Unfortunately, I'm not aware of a fix for this yet but we've passed this to our billing team so that they can look into this for you.

Apologies for any inconvenience caused

[#3]

Hi

Any idea when my issue will be fixed and I could normally start paying my bills correctly?

[#4]

Hey @ozimsdz,

Thanks for getting back in touch with us.

I've provided an update to your ongoing query here, a copy of the ticket will have been sent to the email address registered with us as well.

Thanks.