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Incorrect billing for past 6 months

FIXED
rsmeeton87
Dabbler
Posts: 23
Registered: ‎28-07-2017

Incorrect billing for past 6 months

Hi, 

Username: [Removed]

 

Around 6 months ago (when my bill was increased) I rang up and negotiated a better rate, retaining the same price. I've now checked my bill and i've been charged an increased price for the past 6 months. Can you please look into my account, and what was agreed please?

 

28/05/2019
£39.98 (incorrect)
30/04/2019
£39.98 (incorrect)
27/03/2019
£39.98 (incorrect)
27/02/2019
£39.98 (incorrect)
28/01/2019
£39.98 (incorrect)
31/12/2018
£32.00
27/11/2018
£32.00
29/10/2018
£32.00
27/09/2018
£32.00
23/08/2018
£32.00

Moderator's note by Dick (Strat): Personal information removed from a public forum (to an area that staff can see).

3 REPLIES 3
SammyM
Plusnet Help Team
Plusnet Help Team
Posts: 1,449
Thanks: 301
Fixes: 66
Registered: ‎22-01-2018

Re: Incorrect billing for past 6 months

Fix

Hello @rsmeeton87

 

I am deeply sorry to see this has happen ed and really appreciate you bringing this to our attention so that we can rectify this. 

 

I have looked into to the billing on your account and as my response contains account sensitive information I have put it in a ticket here

 

Please let me know if you need any further assistance. 

If this post resolved your issue please click the 'This fixed my problem' button
 SammyM - Sheffield Team
 Plusnet Help Team
rsmeeton87
Dabbler
Posts: 23
Registered: ‎28-07-2017

Re: Incorrect billing for past 6 months

Thanks - please monitor future months! 

SammyM
Plusnet Help Team
Plusnet Help Team
Posts: 1,449
Thanks: 301
Fixes: 66
Registered: ‎22-01-2018

Re: Incorrect billing for past 6 months

I will keep you up dated @rsmeeton87. Should you have any concerns round this, please update the ticket and I will get back to you as soon as possible. 

If this post resolved your issue please click the 'This fixed my problem' button
 SammyM - Sheffield Team
 Plusnet Help Team