Incorrect billing for past 6 months
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- Re: Incorrect billing for past 6 months
on 25-06-2019 9:15 AM - last edited on 25-06-2019 2:25 PM by Strat
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Hi,
Username: [Removed]
Around 6 months ago (when my bill was increased) I rang up and negotiated a better rate, retaining the same price. I've now checked my bill and i've been charged an increased price for the past 6 months. Can you please look into my account, and what was agreed please?
28/05/2019
|
£39.98 (incorrect)
|
30/04/2019
|
£39.98 (incorrect)
|
27/03/2019
|
£39.98 (incorrect)
|
27/02/2019
|
£39.98 (incorrect)
|
28/01/2019
|
£39.98 (incorrect)
|
31/12/2018
|
£32.00
|
27/11/2018
|
£32.00
|
29/10/2018
|
£32.00
|
27/09/2018
|
£32.00
|
23/08/2018
|
£32.00
|
Moderator's note by Dick (Strat): Personal information removed from a public forum (to an area that staff can see).
Fixed! Go to the fix.
25-06-2019 1:33 PM
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Hello @rsmeeton87,
I am deeply sorry to see this has happen ed and really appreciate you bringing this to our attention so that we can rectify this.
I have looked into to the billing on your account and as my response contains account sensitive information I have put it in a ticket here.
Please let me know if you need any further assistance.
Re: Incorrect billing for past 6 months
25-06-2019 2:21 PM
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Thanks - please monitor future months!
Re: Incorrect billing for past 6 months
25-06-2019 2:43 PM
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I will keep you up dated @rsmeeton87. Should you have any concerns round this, please update the ticket and I will get back to you as soon as possible.
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