Incorrect billing for past 6 months

[#1]

Hi, 

Username: [Removed]

Around 6 months ago (when my bill was increased) I rang up and negotiated a better rate, retaining the same price. I've now checked my bill and i've been charged an increased price for the past 6 months. Can you please look into my account, and what was agreed please?

28/05/2019	£39.98 (incorrect)
30/04/2019	£39.98 (incorrect)
27/03/2019	£39.98 (incorrect)
27/02/2019	£39.98 (incorrect)
28/01/2019	£39.98 (incorrect)
31/12/2018	£32.00
27/11/2018	£32.00
29/10/2018	£32.00
27/09/2018	£32.00
23/08/2018	£32.00

Moderator's note by Dick (Strat): Personal information removed from a public forum (to an area that staff can see).

[#2 · Accepted solution]

Hello @rsmeeton87, 

I am deeply sorry to see this has happen ed and really appreciate you bringing this to our attention so that we can rectify this. 

I have looked into to the billing on your account and as my response contains account sensitive information I have put it in a ticket here. 

Please let me know if you need any further assistance. 

[#3]

Thanks - please monitor future months! 

[#4]

I will keep you up dated @rsmeeton87. Should you have any concerns round this, please update the ticket and I will get back to you as soon as possible.