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Incorrect billing amount after contract renewal

imcardle
Newbie
Posts: 2
Registered: ‎20-05-2019

Incorrect billing amount after contract renewal

I renewed my broadband & phone contract a couple of months ago but since then my discount has not been applied to my bill.  I have raised this via the chat support a couple of times but no progress has been made in resolving the issue.  Please can someone from the PlusNet team look into it and try to correct my billing details?

3 REPLIES 3
adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 15,199
Thanks: 467
Fixes: 127
Registered: ‎27-04-2007

Re: Incorrect billing amount after contract renewal

Hi there, 

 

Really sorry to see this.  Just to clarify where we're up to. I can see from ticket : 190086723  that we've advised of the known issue causing this but also unfortunately we can't fix the discounts until the problem we're working on has been fixed. 

 

If you like though I can refund the difference that you've been over charged in the meantime. 

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
imcardle
Newbie
Posts: 2
Registered: ‎20-05-2019

Re: Incorrect billing amount after contract renewal

Hi,

 

Thanks for your reply.

 

Yes, please can you arrange a refund of the amount that I've been over charged?

OllieC
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 799
Fixes: 46
Registered: ‎23-01-2018

Re: Incorrect billing amount after contract renewal

Hi @imcardle

 

I have processed your refunds for you and provided an update via your complaint ticket here

 

If there is anything else we may assist you with please feel free to get back in touch as we are more than happy to help!

 

Kind Regards