Incorrect billing again, No phone support
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Incorrect billing again, No phone support
27-03-2020 1:51 PM
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Yet again I have been sent an incorrect bill for a new unlimited broadband contract I signed up for on 05-03-2020. This happened last year and went on for months and months before it was corrected. Now there is no phone support at all, understandably due to Covid-19, so I am wondering what happens if I cancel the direct debit ?. Perhaps Plusnet think they can get away with overcharging now there is national health crisis ?
Re: Incorrect billing again, No phone support
27-03-2020 2:04 PM
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I have the same issue. Disgraceful time to overcharge people.
Re: Incorrect billing again, No phone support
27-03-2020 2:09 PM
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And me. Second month on the run too. How do we get in touch to get it corrected?
Re: Incorrect billing again, No phone support
27-03-2020 2:19 PM
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Hi - there is no email support or chat line available and I've tried the phone line twice ; the message just says that phone support is not available 'please try online support' . Like you, I am trying the forums to see if I get an answer from Plusnet.
Re: Incorrect billing again, No phone support
27-03-2020 2:39 PM
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Hi,
After last years experience I swore I would not renew my contract but I fell for their tempting offer once again....
Re: Incorrect billing again, No phone support
27-03-2020 8:29 PM
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Hi @patric, I am sorry for the issues with your bill. I'll be taking measures to ensure this is correct in future for you and ensure you are refunded for any incorrect amounts. I have provided a further response here for you.
@chrismiller1984 & @first500, I'll take a look at your accounts and get back to you both shortly.
Re: Incorrect billing again, No phone support
27-03-2020 8:48 PM
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Hi @chrismiller1984, I'm sorry that you've been incorrectly billed. I have taken the steps to rectify this and issue a refund for you. Further information can be found here.
Please let me know if you have any further queries.
Re: Incorrect billing again, No phone support
27-03-2020 8:55 PM
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Re: Incorrect billing again, No phone support
27-03-2020 9:28 PM
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ok - thanks for your help.
Patric
Re: Incorrect billing again, No phone support
27-03-2020 10:32 PM
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Hi Lauren,
thanks for taking a look at my bills and issuing the relevant refunds but we have also been charged for moving house, but I payed for the charge over the phone when I asked for my internet to be moved. Please could you take another look at this. I have email confirmation that this has already been payed if you need evidence.
Thanks
Chris
Re: Incorrect billing again, No phone support
27-03-2020 10:33 PM
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Regards and keep safe.
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