Incorrect billing after Setup

[#1]

My contract started this month (this is a brand new account).

It states I'll be charged £47.99 a month.

I'm a broadband only customer, with no additional services. At point of sign-up though U-switch the advertised rate was as follows.

£33.99 a month until March 2026 then price rises each March in contract by £4.

Also there supposed to be a £145 reward card, I can't find any way to claim this.

Can someone please correct the billing on my account.

[#2]

@blessedsbeard 

A warm welcome to the forum and to Plusnet.

Where do you see the £47.99 a month figure?  Some parts of the user portal / billing system show the without discount figures (which does cause confusion) the discount being applied appropriately during invoicing.  Therefore unless you are seeing this in an invoice, I'd not be phased just yet.

As for the reward card, you should receive an email sometime after the service has been active for 10 days.

[#3]

This

This is showing in the My Billing History section.  So is that pre-discount?

[#4]

@blessedsbeard 

Did you join online or via the sales line?

@Gandalf 

Is there a generic cause here which sits in your purview or is it human error in processing the order?

[#5]

I’m not sure what’s happened here, so thanks for flagging. 

I’ve added the discounts now and applied a credit, will likely have to go towards your next bill. 

[#6]

Hi,  I signed up via thw uswitch website which directed me to the plusnet website.

[#7]

Thank you!