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Incorrect bill

KAllum
Newbie
Posts: 1
Registered: ‎15-04-2022

Incorrect bill

Morning,

I believe my bill is Wrong, I joined plus net with uswitch. You are saying my bill is £26 odd when I didn’t opt for that package.
My packaged stated it was £22.99. I have set up my internet on Wednesday and had an email saying “
We'll soon be taking a payment of £3.55 for your service. This will leave your account on or after 25th April 2022” so I check my account and I am on an £26 odd package which I didn’t agree to I have an email confirming my package should £22.99.

Thanks
1 REPLY 1
Townman
Superuser
Superuser
Posts: 23,211
Thanks: 9,726
Fixes: 162
Registered: ‎22-08-2007

Re: Incorrect bill

Sounds like you signed up in March before the 31st March price increase which is clearly indicated in the sign-up journey.  £22.99 plus 9.3% is near enough £26.

Contracts are not fixed price, but they are fixed duration.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.