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Incorrect bill

obbtn1997
Hooked
Posts: 7
Thanks: 2
Registered: ‎04-06-2021

Incorrect bill

Hi Plusnet. I’ve just renewed my contract with you and have had my first bill issued. The renewed contract confirmation said: ‘From 03/07/2021, your monthly subscription will be £18.99 for 18 months’. However I’ve been charged £20.43 instead of the agreed £18.99. Since this must be an error, could you please rectify it and issue a refund, as well as ensure all future bills are billed correctly? Thanks so much for your help.
3 REPLIES 3
Baldrick1
Moderator
Moderator
Posts: 9,634
Thanks: 4,326
Fixes: 346
Registered: ‎30-06-2016

Re: Incorrect bill

@obbtn1997 

Have you checked that there are no phone callas on your bill, which will be charges extra?

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obbtn1997
Hooked
Posts: 7
Thanks: 2
Registered: ‎04-06-2021

Re: Incorrect bill

Yes I have. The erroneous charge is due to the incorrect discount being applied. I know how to check Plusnet bills as unfortunately this is not the first time I’ve had to contact them about being billed incorrectly. Customer services however have always been very helpful and rectified the situation straight away. Thanks
Gandalf
Community Gaffer
Community Gaffer
Posts: 25,915
Thanks: 9,539
Fixes: 1,512
Registered: ‎21-04-2017

Re: Incorrect bill

Thanks for your post @obbtn1997 

I'm sorry to see your latest bill's wrong. I've dropped you an email with some information about that.

I hope this helps.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role within Plusnet.
 Anoush Mortazavi
 Plusnet