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Incorrect bill

FIXED
berryp1
Dabbler
Posts: 14
Thanks: 3
Fixes: 1
Registered: 13-05-2016

Incorrect bill

Can you please advise why my bill has this:

Invoice: 89669110
Unlimited (Contracted) - Market 2/3 charge 13/08/2017 12/09/2017 £9.99

but is missing this:

1 Special Offer Discount - - -£9.99

7 REPLIES
davidj66
Rising Star
Posts: 613
Thanks: 31
Fixes: 1
Registered: 04-09-2008

Re: Incorrect bill

These special discounts are for a fixed period -has your deal perhaps run out?Huh

 

I have the same this month -but when I checked my 12 month deal had expired!!

Plusnet Help Team
Plusnet Help Team
Posts: 7,612
Thanks: 2,222
Fixes: 380
Registered: 21-04-2017

Re: Incorrect bill

Sorry about that, it looks like your discounts weren't correctly applied. I've rectified that for you now and I've arranged for us to send you a refund once your invoice clears.

 

I hope this helps,


Anoush

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
berryp1
Dabbler
Posts: 14
Thanks: 3
Fixes: 1
Registered: 13-05-2016

Re: Incorrect bill

Fix

Thanks,

 

3 months into my 12 month contract and this is the second error. I'll keep my fingers crossed for 9 error-free bills.

 

It's a damned good job I mirror your billing with my own spreadsheet. :-)

 

Ta again.

Plusnet Help Team
Plusnet Help Team
Posts: 7,612
Thanks: 2,222
Fixes: 380
Registered: 21-04-2017

Re: Incorrect bill

No problems, sorry for the inconvenience caused.

Whilst I don't foresee any problems moving forward, let us know if anything unexpected happens.

 

Anoush

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
berryp1
Dabbler
Posts: 14
Thanks: 3
Fixes: 1
Registered: 13-05-2016

Re: Incorrect bill

cheers

terry5
Newbie
Posts: 1
Registered: 23-08-2017

Re: Incorrect bill

 

 

Can you please advise why my bill has this:

Invoice: 89754565
Unlimited (Contracted) - Market 2/3 charge 15/08/17 - £9.99

but is missing this:

1 Special Offer Discount - - -£9.99

 

Moderator
Moderator
Posts: 18,100
Thanks: 2,640
Fixes: 193
Registered: 06-04-2007

Re: Incorrect bill

@terry5

Could it be that a discount period has come to an end?

Forum Moderator and Customer
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