Incorrect bill
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- Re: Incorrect bill
13-08-2017 7:24 PM
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Can you please advise why my bill has this:
Invoice: 89669110
Unlimited (Contracted) - Market 2/3 charge 13/08/2017 12/09/2017 £9.99
but is missing this:
1 Special Offer Discount - - -£9.99
Fixed! Go to the fix.
Re: Incorrect bill
14-08-2017 9:57 AM - edited 14-08-2017 9:59 AM
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These special discounts are for a fixed period -has your deal perhaps run out?
I have the same this month -but when I checked my 12 month deal had expired!!
Re: Incorrect bill
14-08-2017 10:16 AM
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Sorry about that, it looks like your discounts weren't correctly applied. I've rectified that for you now and I've arranged for us to send you a refund once your invoice clears.
I hope this helps,
Anoush
14-08-2017 10:24 AM
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Thanks,
3 months into my 12 month contract and this is the second error. I'll keep my fingers crossed for 9 error-free bills.
It's a damned good job I mirror your billing with my own spreadsheet. 🙂
Ta again.
Re: Incorrect bill
14-08-2017 10:27 AM
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Re: Incorrect bill
14-08-2017 10:27 AM
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cheers
Re: Incorrect bill
23-08-2017 3:10 PM
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Can you please advise why my bill has this:
Invoice: 89754565
Unlimited (Contracted) - Market 2/3 charge 15/08/17 - £9.99
but is missing this:
1 Special Offer Discount - - -£9.99
Re: Incorrect bill
23-08-2017 6:41 PM
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Could it be that a discount period has come to an end?
Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still
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