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Incorrect bill/s???

FIXED
Choggsy
Hooked
Posts: 5
Thanks: 1
Registered: ‎26-02-2018

Incorrect bill/s???

Hello, is it just me or is the Plusnet My Account absolute rubbish?
Ill be honest and say I've not been keeping an eye on my bills, assuming they've been charging me correctly. As I'm coming into the last month of my 18 month contract I've looked at the final bill which should be for £27.42 but is in fact for £36.67?? Im obviously now worried I've been overcharged throughout my contract. I've tried to view all bills but can only see the latest. Can somebody please help.
4 REPLIES 4
Choggsy
Hooked
Posts: 5
Thanks: 1
Registered: ‎26-02-2018

Re: Incorrect bill/s???

Ok I've managed to view previous bills and they are correct. The last bill for some reason has split charges for Line rental and Unlimited fibre and then the discount is for £5.08 instead of £14.33. Only a tenner but can anyone please remedy this discrepancy?
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,475
Thanks: 10,124
Fixes: 1,587
Registered: ‎21-04-2017

Re: Incorrect bill/s???

Fix

Hi @Choggsy,

Sorry about this, I've refunded the overcharge which you'll receive in your bank account either before we take your latest payment or shortly after within the next 5 to 10 working days.

Let me know if you have further issues.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
Choggsy
Hooked
Posts: 5
Thanks: 1
Registered: ‎26-02-2018

Re: Incorrect bill/s???

Thank you for your help👍
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,475
Thanks: 10,124
Fixes: 1,587
Registered: ‎21-04-2017

Re: Incorrect bill/s???

No problem @Choggsy, let us know if there's anything else you need help with Smiley

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet