Incorrect bill - new contract discounts not applied!
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Incorrect bill - new contract discounts not applied!
24-03-2019 11:10 AM
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On the 25th Feb I negotiated a new 12 month contract to start on 22 March and the details were confirmed in Question 187800355.
Yesterday I had email notification that my bill was ready to view, however, the discounts that had been agreed have not been applied correctly.
Can someone please take a look at Question 187800355 and also my latest bill and rectify please?
Re: Incorrect bill - new contract discounts not applied!
24-03-2019 7:08 PM
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Re: Incorrect bill - new contract discounts not applied!
22-04-2019 6:00 PM
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Hi @Beyhive
Thanks for sorting out the billing... This month looks much better. However, I appear to have been charged 36p for "Additional call charges", but nothing is showing on my itemised bill call summary. Can you explain what this additional call charges are for please?
Many thanks,
Shamus
Re: Incorrect bill - new contract discounts not applied!
22-04-2019 6:56 PM
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Hello @shamus,
I'm glad to hear that your bill is looking better this month.
The additional call charge can be found at bottom of your bill and it includes the telephone number, date, time, duration of the call. However, as the information is specific to your account, I have created a ticket which you can access here.
Thank you.
Re: Incorrect bill - new contract discounts not applied!
22-04-2019 7:21 PM
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Hi @Jubby
Many thanks for this info, it helps if you page down 😉
I am happy that this charge is correct, however, why is it not showing on my itemised summary within the portal? Attached is what I see on the portal for that billing period.
Many thanks,
Shamus
Re: Incorrect bill - new contract discounts not applied!
22-04-2019 7:49 PM
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No problem @shamus,
Just to confirm, if you click 'Go' next to select bill: (dates to and from) does this call appear? If not, you can access billed and unbilled calls by going to the billing tab and underneath the phone section select which apply.
Thanks again.
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