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Incorrect bill for fibre?

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Newbie
Posts: 1
Registered: ‎29-05-2020

Incorrect bill for fibre?

We upgraded to fibre last month and our new bill has come through at £61.31 instead of £40.99.  We can't work out why.  The figures in the bill don't add up to £61.31 either.

Also there is a charge for 100 mobile minutes but we don't use PlusNet mobile and the minutes seem to be attributed to our landline.  It looks like this has been happening for quite a long time as we have £75 minutes now available to use!

Please can you help?

Thanks

1 REPLY 1
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Plusnet Help Team
Plusnet Help Team
Posts: 306
Thanks: 37
Fixes: 17
Registered: ‎30-03-2020

Re: Incorrect bill for fibre?

Hi there @MFC41 I have looked into this and updated you on the account here.

 Noor
 Plusnet Help Team