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Incorrect bill for July 2023 - account number 00005276112

david_hay
Dabbler
Posts: 12
Thanks: 7
Registered: ‎18-07-2023

Incorrect bill for July 2023 - account number 00005276112

Hi

 

I've just received my most recent invoice - 00005276112-030 - and, as far as I can tell, I've been incorrectly charged.

 

It's not 100% sure what's going on, but it looks like the refund ( Incorrect charging - Broadband Subscription Pricing ) that was issued on July 13th ( two discrete amounts ) was then reversed on July 17.

 

Therefore, it looks like the refund, that was a correction to June 2023's invoice, has been reversed in July's invoice 😞

 

Please can you check

 

Thanks in advance, Dave

 

2 REPLIES 2
adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 16,896
Thanks: 885
Fixes: 221
Registered: ‎27-04-2007

Re: Incorrect bill for July 2023 - account number 00005276112

Hi David, I've sent you a PM over please get back to me with the details I've asked for when you can.

 

Adam

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
david_hay
Dabbler
Posts: 12
Thanks: 7
Registered: ‎18-07-2023

Re: Incorrect bill for July 2023 - account number 00005276112

Done 🙂