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Incorrect bill - August

makaur
Hooked
Posts: 5
Registered: ‎02-08-2018

Incorrect bill - August

Hi,

Please could a plus net CS rep look into this months last bill (18/08/2021).

It should be the regular £27.99 + call charges as this is the last month in my contract.

The normal discounts were not applied so the standard price (without calls) has been incorrectly put up to £35.95, overcharging by £7.96

I've re-contracted today at a lower price, so please refund the difference or take it off my next bill.

My plusnet username is the same as the forum username.

 

Regards.

1 REPLY 1
Gandalf
Community Gaffer
Community Gaffer
Posts: 25,916
Thanks: 9,544
Fixes: 1,512
Registered: ‎21-04-2017

Re: Incorrect bill - August

Hi @makaur

I'm sorry to see your latest bill's wrong. I've just added a credit onto your next bill to cover the overcharge.

Let us know if there are further issues or anything else you'd need help with.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role within Plusnet.
 Anoush Mortazavi
 Plusnet