Incorrect bill - August

[#1]

Hi,

Please could a plus net CS rep look into this months last bill (18/08/2021).

It should be the regular £27.99 + call charges as this is the last month in my contract.

The normal discounts were not applied so the standard price (without calls) has been incorrectly put up to £35.95, overcharging by £7.96

I've re-contracted today at a lower price, so please refund the difference or take it off my next bill.

My plusnet username is the same as the forum username.

Regards.

[#2]

Hi @makaur

I'm sorry to see your latest bill's wrong. I've just added a credit onto your next bill to cover the overcharge.

Let us know if there are further issues or anything else you'd need help with.