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Incorrect bill AGAIN!

Community Veteran
Posts: 6,773
Thanks: 257
Fixes: 20
Registered: 16-02-2009

Incorrect bill AGAIN!

You have billed me incorrectly yet again.

@Gandalf could you have a look at it?

I signed up for a new 2 year fix price contract 18 months ago, now you are charging me full price again.

 

Been on the phone for the past 30 min, giving up! Chat still busy as well.

15 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 8,921
Thanks: 2,801
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Registered: 21-04-2017

Re: Incorrect bill AGAIN!

I’m sorry that you’re being overcharged again. Leave this with me to look into and I’ll get back to you when I’m next in the office on Boxing Day.
If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Community Veteran
Posts: 6,773
Thanks: 257
Fixes: 20
Registered: 16-02-2009

Re: Incorrect bill AGAIN!

Thanks mate. Quite a shock this morning when I got the bill in.
rongtw
Seasoned Hero
Posts: 6,973
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Registered: 01-12-2010

Re: Incorrect bill AGAIN!

another reason why the New Billing system is URGENTLY needed Knuppel

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samsung 850evo 250gig , WD black 2 TB . Asus Phoebus sound ,
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Corsair 750HXI Psu , Phanteks Enthoo pro case .
Community Veteran
Posts: 6,773
Thanks: 257
Fixes: 20
Registered: 16-02-2009

Re: Incorrect bill AGAIN!

They have been introducing a "new billing system" for nearly as long as I have been with them. And that wasn't yesterday.
Plusnet Help Team
Plusnet Help Team
Posts: 8,921
Thanks: 2,801
Fixes: 441
Registered: 21-04-2017

Re: Incorrect bill AGAIN!

I've had a look into this and I've raised a task back to our ASG (application support group) team to investigate this. It doesn't look like ticket 162746232 I created previously has closed yet so I've moved it back to my teams workflow to monitor.

 

Apologies for the inconvenience caused.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Community Veteran
Posts: 6,773
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Registered: 16-02-2009

Re: Incorrect bill AGAIN!

@Gandalf replied to the ticket with more info.
Plusnet Help Team
Plusnet Help Team
Posts: 8,921
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Registered: 21-04-2017

Re: Incorrect bill AGAIN!

Cheers for your reply. I've since replied and ticket's on hold whilst ASG investigate this.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Community Veteran
Posts: 6,773
Thanks: 257
Fixes: 20
Registered: 16-02-2009

Re: Incorrect bill AGAIN!

Thanks again for the quick solution. That re-contact (in '16) was a complete FUBAR, the agent deleted even my phone and I had to complain to get it all replaced.
He deleted everything off my account then tried to replace them one at a time, missing bits out.
Hopefully you can correct it.
Community Veteran
Posts: 6,773
Thanks: 257
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Registered: 16-02-2009

Re: Incorrect bill AGAIN!

This just keeps getting worse and worse:
Today I get "Sorry, you need to have YouView TV from Plusnet to use this page." when I try to look at my channel packs, since the E+ was charged AGAIN when it was meant to have been cancelled last month.
Plusnet Help Team
Plusnet Help Team
Posts: 8,921
Thanks: 2,801
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Registered: 21-04-2017

Re: Incorrect bill AGAIN!

The TV component on your account isn't showing at all despite your YouView service still working and one of the channel packs showing on your invoice. This is what I've raised with ASG. I'll check the current status when I'm in work tomorrow.

 

Sorry about the problems you've been having the past year.

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 Anoush Mortazavi
 Plusnet Help Team
Community Veteran
Posts: 6,773
Thanks: 257
Fixes: 20
Registered: 16-02-2009

Re: Incorrect bill AGAIN!

The strange this is IT WAS WORKING last month, as I posted about it then,
Will see what tomorrow brings, hopefully a refund to start with.
Community Veteran
Posts: 6,773
Thanks: 257
Fixes: 20
Registered: 16-02-2009

Re: Incorrect bill AGAIN!

Thanks @Gandalf for sticking with this.
Today's bill is correct but the sad fact is that it is two months late in being correct. Refunds are all very well but when it takes nearly 3 weeks to get them it isn't so good.
A goodwill gesture at this point from PN would be welcome.
Plusnet Help Team
Plusnet Help Team
Posts: 8,921
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Registered: 21-04-2017

Re: Incorrect bill AGAIN!

No problems @HairyMcbiker I'm glad that this appears to be resolved now.

I've made an offer for a gesture of goodwill to your ticket. I'll also make sure we check your next invoice too.

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 Anoush Mortazavi
 Plusnet Help Team
Community Veteran
Posts: 6,773
Thanks: 257
Fixes: 20
Registered: 16-02-2009

Re: Incorrect bill AGAIN!

@Gandalf, thanks I will accept the offer. I tried to update the ticket but it is just hanging on me.