Incorrect bill AGAIN!
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Incorrect bill AGAIN!
23-12-2017 10:10 AM
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You have billed me incorrectly yet again.
@Gandalf could you have a look at it?
I signed up for a new 2 year fix price contract 18 months ago, now you are charging me full price again.
Been on the phone for the past 30 min, giving up! Chat still busy as well.
Re: Incorrect bill AGAIN!
23-12-2017 11:42 AM
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Re: Incorrect bill AGAIN!
23-12-2017 2:10 PM
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Re: Incorrect bill AGAIN!
23-12-2017 2:32 PM
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another reason why the New Billing system is URGENTLY needed
samsung 850evo 250gig , WD black 2 TB . Asus Phoebus sound ,
16 gig Avexir ram 2400 , water cooling Corsair H100i gtx ,
Corsair 750HXI Psu , Phanteks Enthoo pro case .
Re: Incorrect bill AGAIN!
24-12-2017 9:49 AM
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Re: Incorrect bill AGAIN!
26-12-2017 10:59 AM
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I've had a look into this and I've raised a task back to our ASG (application support group) team to investigate this. It doesn't look like ticket 162746232 I created previously has closed yet so I've moved it back to my teams workflow to monitor.
Apologies for the inconvenience caused.
Re: Incorrect bill AGAIN!
26-12-2017 12:18 PM
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Re: Incorrect bill AGAIN!
26-12-2017 1:28 PM
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Re: Incorrect bill AGAIN!
26-12-2017 1:56 PM
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He deleted everything off my account then tried to replace them one at a time, missing bits out.
Hopefully you can correct it.
Re: Incorrect bill AGAIN!
02-01-2018 3:32 PM
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Today I get "Sorry, you need to have YouView TV from Plusnet to use this page." when I try to look at my channel packs, since the E+ was charged AGAIN when it was meant to have been cancelled last month.
Re: Incorrect bill AGAIN!
02-01-2018 3:56 PM
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The TV component on your account isn't showing at all despite your YouView service still working and one of the channel packs showing on your invoice. This is what I've raised with ASG. I'll check the current status when I'm in work tomorrow.
Sorry about the problems you've been having the past year.
Re: Incorrect bill AGAIN!
02-01-2018 4:09 PM
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Will see what tomorrow brings, hopefully a refund to start with.
Re: Incorrect bill AGAIN!
23-01-2018 2:28 PM
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Today's bill is correct but the sad fact is that it is two months late in being correct. Refunds are all very well but when it takes nearly 3 weeks to get them it isn't so good.
A goodwill gesture at this point from PN would be welcome.
Re: Incorrect bill AGAIN!
23-01-2018 2:38 PM
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No problems @HairyMcbiker I'm glad that this appears to be resolved now.
I've made an offer for a gesture of goodwill to your ticket. I'll also make sure we check your next invoice too.
Re: Incorrect bill AGAIN!
23-01-2018 2:47 PM
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