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Incorrect bill 3 months out of 3

stevehjb
Newbie
Posts: 2
Thanks: 1
Registered: 23-08-2017

Incorrect bill 3 months out of 3

Very disappointed by appalling service. I renewed my contract and it was agreed on the phone that my discount of £8.99 per month was to continue for the duration of my new 18 month contract.

1st months bill discount not applied.Contact customer services and get a refund.

2nd months bill discount not applied.Contact customer services and get a refund and an assurance the problem has been rectified.

3rd months bill discount not applied.

Is it acceptable that i have to spend 45 minutes each month so far to get Plusnet  to fulfill its part of the agreement?

3 REPLIES
Plusnet Staff
Plusnet Staff
Posts: 17,641
Thanks: 535
Fixes: 159
Registered: 05-04-2007

Re: Incorrect bill 3 months out of 3

Please accept my apologies for the issue. I've found the issue and corrected it so going forward you will be billed correctly, there were 2 sets of conflicting discounts which meant neither got applied to the bill. I've also put a support ticket through to the team here to ensure you're refunded for the incorrect amount on the invoice that's currently going through and will refund last months incorrect amount back to you asap.

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
stevehjb
Newbie
Posts: 2
Thanks: 1
Registered: 23-08-2017

Re: Incorrect bill 3 months out of 3

Thank you for sorting it.I was very surprised to have a problem like this when everything else has been so good.

Plusnet Staff
Plusnet Staff
Posts: 17,641
Thanks: 535
Fixes: 159
Registered: 05-04-2007

Re: Incorrect bill 3 months out of 3

No problem at all, we'll confirm when the outstanding refund has been placed on your account.

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff