Incorrect address on bill
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- Incorrect address on bill
15-02-2020 1:16 PM
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I recently moved house and took Plusnet with me. The transfer of broadband and phone went well apart from one small item- my bill shows my old address- despite the fact that my new address has been successfully logged on my account!
Fixed! Go to the fix.
18-02-2020 3:17 PM
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Hi @petergwaelod, thanks for getting in touch.
It looks like you've since been in touch with our Support Team. Can you confirm if your query has been resolved?
Regards
Re: Incorrect address on bill
18-02-2020 5:26 PM
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Hi,
Thanks for getting back to me. They are working on it at the moment. They say it will take 2 weeks to resolve. Only time will tell if it can be resolved satisfactorily.
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