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Incorrect address on bill

FIXED
petergwaelod
Browser
Posts: 2
Registered: ‎15-02-2020

Incorrect address on bill

I recently moved house and took Plusnet with me. The transfer of broadband and phone went well apart from one small item- my bill shows my old address- despite the fact that my new address has been successfully logged on my account!

2 REPLIES 2
abails0105
Plusnet Help Team
Plusnet Help Team
Posts: 802
Thanks: 108
Fixes: 60
Registered: ‎02-05-2017

Re: Incorrect address on bill

Fix

Hi @petergwaelod, thanks for getting in touch.

 

It looks like you've since been in touch with our Support Team. Can you confirm if your query has been resolved?

 

Regards

If this post resolved your issue please click the 'This fixed my problem' button
 Alice Baillie
 Plusnet Help Team
petergwaelod
Browser
Posts: 2
Registered: ‎15-02-2020

Re: Incorrect address on bill

Hi,

Thanks for getting back to me. They are working on it at the moment. They say it will take 2 weeks to resolve. Only time will tell if it can be resolved satisfactorily.