I have just received my first bill since I re-contracted. Unfortunately my latest bill (July 2020) is not charging me as agreed in the new contract, which is documented in ticket #202284777.
It looks like the discounts agreed in my new contract have not been applied to the retrospective charges from 3rd June or the advance charges for July. This results is the bill being almost double what it should be.
Could a member of the Plusnet support team please review this and correctly apply the discounts as agreed in #202284777 for both June and July charges as well as going forward for the rest of my contract. Thank you.
It is disappointing that having had the same problems when I re-contracted last year, that I again face these issues this year 😞