Incorrect Charges Since I Re-contracted
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Account/Billing
- :
- Re: Incorrect Charges Since I Re-contracted
Incorrect Charges Since I Re-contracted
02-07-2020 6:15 AM - edited 02-07-2020 6:27 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I have just received my first bill since I re-contracted. Unfortunately my latest bill (July 2020) is not charging me as agreed in the new contract, which is documented in ticket #202284777.
It looks like the discounts agreed in my new contract have not been applied to the retrospective charges from 3rd June or the advance charges for July. This results is the bill being almost double what it should be.
Could a member of the Plusnet support team please review this and correctly apply the discounts as agreed in #202284777 for both June and July charges as well as going forward for the rest of my contract. Thank you.
It is disappointing that having had the same problems when I re-contracted last year, that I again face these issues this year 😞
Re: Incorrect Charges Since I Re-contracted
03-07-2020 10:48 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Just spoken to customer services who have hopefully now correctly applied the new contract discounts, fingers crossed 😉
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Account/Billing
- :
- Re: Incorrect Charges Since I Re-contracted