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Incorrect Billing

Posts: 3
Thanks: 1
Registered: ‎27-07-2021

Incorrect Billing

Hi, I renewed my contract however I'm still being billed at the old rate. I had ongoing problem with billing when I first took out the first contract so disappointed I'm being charged incorrectly again.

When I look at 'Manage Your Account' it states: An error has occurred - You can't change your products for the moment, you already have a product change in progress.

Please could a refund be given and the issue rectified.

Service Notice #571635261

Your new package will be active on: 2nd August 2022.

Your new package
Broadband: Unlimited Fibre Extra - £24.35
Line rental: Monthly - £23.19
Call plan: Plusnet Line Only - £0.00
Call features: Caller Display - £0.00
Promotional discount (for 18 months) - (£21.04)
Contract: Choosing this package means you will be subject to a new 18 month contract

Your new total subscription cost will be £26.50 per month for the next 18 months.


Many Thanks



Community Gaffer
Community Gaffer
Posts: 26,402
Thanks: 10,062
Fixes: 1,577
Registered: ‎21-04-2017

Re: Incorrect Billing

Hi Mike,

Sorry about this. I've refunded the overcharge which you should receive within 5 to 10 working days. 

I've also corrected the discounts so things should be okay for you moving forward.

Let me know if there's anything else you'd need help with.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi