Hi, I renewed my contract however I'm still being billed at the old rate. I had ongoing problem with billing when I first took out the first contract so disappointed I'm being charged incorrectly again.
When I look at 'Manage Your Account' it states: An error has occurred - You can't change your products for the moment, you already have a product change in progress.
Please could a refund be given and the issue rectified.
Service Notice #571635261
Your new package will be active on: 2nd August 2022.
Your new package ================ Broadband: Unlimited Fibre Extra - £24.35 Line rental: Monthly - £23.19 Call plan: Plusnet Line Only - £0.00 Call features: Caller Display - £0.00 Promotional discount (for 18 months) - (£21.04) Contract: Choosing this package means you will be subject to a new 18 month contract
Your new total subscription cost will be £26.50 per month for the next 18 months.