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Incorrect Billing for fully paid line rental

akthus
Grafter
Posts: 26
Registered: 21-01-2013

Incorrect Billing for fully paid line rental

I have been charged line rental on my bill but I have fully paid up for the year.
I can raise another ticket for this to be looked at because I have the maximum allowed of 4. I can't close 2 of them because it will not let me. The other 2 are vaild outstanding issues on line speed.
My  account id is akthus1970. Can someone please sort it out.
3 REPLIES
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: 18-07-2007

Re: Incorrect Billing for fully paid line rental

Hi akthus,
Really sorry about that, we'll make sure to get it sorted for you - refund the incorrectly taken amount and make sure it won't be charged again.
We'll update you as soon as it's been done.
Community Veteran
Posts: 6,611
Thanks: 209
Fixes: 15
Registered: 16-02-2009

Re: Incorrect Billing for fully paid line rental

Seems to happen quite OFTEN. It happened to me when I took out LRS and had to wait for about 2 weeks for a refund - NOT good when you are counting every penny.
akthus
Grafter
Posts: 26
Registered: 21-01-2013

Re: Incorrect Billing for fully paid line rental

Thanks Matt.